Engagement Manager / SCRUM Master

Overview

Central coordination role at the intersection of Agile delivery, customer engagement, and program management. You will serve as SCRUM Master for cross-functional technical teams delivering security and scale-testing initiatives — keeping ceremonies sharp, communication proactive, and execution disciplined.

Responsibilities

• Serve as the SCRUM Master for cross-functional technical teams delivering security and scale-testing initiatives
• Lead Agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
• Drive accountability for sprint goals, team commitments, and removal of delivery blockers
• Partner with technical leads, engineers, testers, and program leadership to ensure work is prioritized and executed effectively
• Act as the primary coordination point between the customer, internal PMO, and delivery teams
• Translate customer objectives, concerns, and timelines into actionable workstreams for internal teams
• Maintain clear communication on project health, risks, dependencies, milestones, and status
• Support both Agile/SCRUM execution and waterfall-style planning and reporting where required
• Help manage customer expectations, meeting cadence, action items, and follow-through
• Track program risks, decisions, and escalations and ensure they are communicated to the right stakeholders
• Coordinate efforts across technical and non-technical teams to support large-scale test planning and delivery milestones
• Ensure documentation, reporting, and program artifacts are maintained to a professional standard
• Foster a culture of continuous improvement, transparency, and disciplined execution

Requirements

• Proven experience as a SCRUM Master, Agile Delivery Lead, Engagement Manager, or similar role
• Strong working knowledge of SCRUM, Agile delivery methods, and backlog-driven execution
• Practical understanding of waterfall project management and ability to operate in hybrid delivery environments
• Experience working between customers, PMO organizations, and technical teams
• Strong facilitation, communication, and stakeholder management skills
• Ability to manage competing priorities and maintain forward momentum in high-visibility programs
• Experience supporting complex technical programs involving software delivery, testing, infrastructure, or cybersecurity
• Strong organizational skills with attention to detail, follow-up, and documentation

Preferred Qualifications

• Experience supporting government, regulated, or security-focused technology programs
• Familiarity with zero trust, enterprise browser/security platforms, or large-scale software deployment efforts
• Experience working with engineering, QA, DevSecOps, or scale/performance testing teams
• Understanding of enterprise program governance, PMO reporting, and customer delivery frameworks
• SCRUM certification such as CSM, PSM, or similar
• PMP or related project/program management background